Please bear in mind that due to the hand made nature of our jewellery, items may vary slightly in texture, form and colour, and be different to the ones shown in our photographs. Our aim is complete customer satisfaction, however, should you be unhappy with any aspect of our service or products, or change your mind, please read our terms below.
IF YOU CHANGE YOUR MIND:
In accordance with Distance Selling Regulations you must email us at firstname.lastname@example.org in writing within 7 working days of your receipt of the goods to request a refund if you change your mind.
Items must be returned unworn, in their original packaging with proof of purchase and all associated material.
You must return the goods to us within 14 days of the date shown on your order dispatch confirmation email in the condition it was sold. Therefore undamaged, unworn and in its original packaging along with your original order number - only then will we be happy to issue a refund.
IF YOUR JEWELLERY IS FAULTY:
You must email us through email@example.com within a reasonable time scale.
In most cases an exchange or repair will be offered (depending on the time scale), this will be dealt with on a case by case basis.
IF A REFUND IS AGREED:
Any goods must be returned within 14 days of the date received and must be securely wrapped, in the original packaging. If the item is returned damaged due to improper wrapping or care by the customer this may mean we are unable to refund you. It is your statutory duty to take reasonable care of the goods, until they are returned to us.
A refund will be carried out by us within 14 days of Lauren Squires Jewellery receiving the returned item from the customer.
The refund process means money can only be refunded to the source originally used to pay. For Paypal customers, this will be refunded into the customer's Paypal account (rather then the credit card used to pay through Paypal).
Lauren Squires Jewellery does not accept any responsibility for postage costs, nor for any items lost, stolen or damaged in transit. Postage cost will not be refunded.
If returning in the UK, Royal Mail’s ‘Special delivery’ service must be used as any damages or losses incurred during return may mean we are unable to refund you.
If returning internationally, a fully trackable service must be used as any damages or losses incurred during return may mean we are unable to refund you.
Earrings cannot be returned/refunded, unless they are faulty. This is due to hygiene reasons and does not affect your statutory rights.
Also exempt from any refund or exchange are Bespoke or Made To Order items or jewellery altered to a customer request.
All fine jewellery products are exempt from refund as they are all Made to Order.
For any items judged to be damaged due to improper use or when reasonable care has not been taken by the customer, Lauren Squires Jewellery may claim against the customer for damages and breach of statutory duty. This does not affect the customer's right to a full refund.
If you have requested an exchange we will only be able to ship your exchanged goods once we have received the returned item.
You will be charged for any additional cost and any additional shipping, taxes and import duties.
LIMITATION OF LIABILITY AND WARRANTY:
CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.
NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE. WE ARE NOT RESPONSIBLE FOR ANY DAMAGE OR INJURY CAUSED BY THE JEWELLERY TO YOURSELF, YOUR PROPERTY OR ANY OTHER PERSON AND/OR THEIR OWN PROPERTY. WHEN YOU BUY A PIECE OF JEWELLERY FROM US YOU ARE ENTERING A CONTRACT THAT STATES YOU ARE ENTIRELY RESPONSIBLE FOR THE JEWELLERY THERE ON OUT.